Our medical administration and reception team provides essential medical administrative support for Dr Nadine de Alwis and the specialist team at Sovereign ENT.

They ensure every patient interaction is smooth, organised, and professional, from your first phone call to your visit in our rooms.

They manage clinic waitlists, coordinate referrals, schedule appointments, and assist with review and follow-up care, supporting timely access to our specialists.

The team also helps with consultation needs, payments, Medicare claims, and coordinates surgery bookings, post-operative follow-ups, audiology testing, and other clinical services.

In addition, they provide guidance on surgery-related costs, private health insurance, MBS item numbers, and liaise with private hospitals to keep your care coordinated.

Through clear communication and structured support, our reception team ensures patients feel informed, supported, and confident throughout their ENT journey.